Shop with confidence
No Risk Returns
If your bike doesn’t meet your expectations, or the fit isn’t quite right, we'll take it back. Period. All purchases are backed by our 30-day money back guarantee.
Return Shipping + Payment
We gladly issue a full refund or store credit for purchases made in the last 30 days. Shipping costs will be deducted from your refund. Please allow 5 business days from the day we receive your item to be notified of your completed return.
How to Initiate a Return
Returns must be initiated within 30 days of receiving your order. For returns for bikes, frames, and wheels, please reach out to our Ride Guides or call us at 866-401-9636. Please complete the form below to request a return for parts, apparel, and accessories.
You'll need your order number and email associated with the order.
Gift cards are non-refundable and are ineligible for returns.
Packaging & Shipping Your Return
If returning a bike or wheelset, please make sure to package it properly using foam padding, zip ties, and hub protectors to minimize any potential shipping damage. Damage caused due to improper packing will be deducted from your refund.
All returned items must be in the same condition as they were when you received them and in original packaging. Clothing, footwear, and helmets must be returned in original packaging and with manufacturer tags (if applicable).
Returned orders must be received within 30 days of return request. Any items not returned in the condition they were received, without original packaging, and/or missing parts will be subject to a restocking fee of 25% or more.
If you have any questions, please click the link below to contact our customer experience team or call us at 866-401-9636.